![]() For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. Apply this hotfix only to systems that are experiencing this specific problem. However, this hotfix is intended to correct only the problem that is described in this article. Hotfix informationĪ supported hotfix is available from Microsoft. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. Microsoft used the most current virus-detection software that was available on the date that the file was posted. Note The update for Windows RT 8.1 can be obtained only from Windows Update.įor more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:ġ19591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. The following files are available for download from the Microsoft Download Center:Īll supported x86-based versions of Windows 8.1Īll supported 圆4-based versions of Windows 8.1Īll supported 圆4-based versions of Windows Server 2012 R2 ![]() This update is available from Windows Update. The problem is affected by the computer’s startup process, the driver load sequence, and the memory allocation of the storage controller driver at startup. Note This problem may not always occur in this situation. Therefore, the system does not detect the boot disk and returns the Stop error message that is mentioned in the "Symptoms" section.Īdditionally, if the controller is connected to the data disk or just been connected, the event messages that are mentioned in the "Symptoms" section may be logged. In this situation, the storage driver does not load. This problem occurs if the storage controller receives a memory allocation that starts on a 4 gigabyte (GB) boundary. If the controller is connected to the data disk or just been connected, the following event ID messages may be logged in the Event Viewer: Cause If the "Automatically restart" option to set the computer behavior after a failure is disabled, you receive the following Stop error message during startup: IBM x240 with on-board LSI SAS2004 ROC controller This includes, but is not limited to, the following controller drivers: Update Rollup 2919355 may have been installed automatically through Windows Update (WU) or through Windows Server Update Services (WSUS) in your environment.Ĭomputers that start from certain Serial Attached SCSI (SAS) storage controllers are affected by this problem. ![]() Less SymptomsĪfter you install Update Rollup 2919355 (April 2014) for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2, or after you install any of these systems from media that includes this update rollup, you cannot restart the computer because the computer experiences a restart loop. Windows 8.1 Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Foundation Windows Server 2012 R2 Essentials Windows Server 2012 R2 for Embedded Systems Hyper-V Server 2012 R2 Windows Storage Server 2012 R2 Workgroup Windows Storage Server 2012 R2 Standard More.
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